1. Introduction
ketua7 ("we", "us", "our", "the Company", or "the Platform") operates an online gambling platform that provides sports betting, casino games, live dealer tables, slot machines, and lottery services (including togel, Indonesia's traditional numbers lottery) to residents of Indonesia. We recognize the importance of protecting the personal information of our Members ("you", "your", "the User", or "the Player") and are committed to handling your data responsibly, transparently, and securely.
This Privacy Policy applies to all information collected through the ketua7 website, mobile applications, customer support channels, and any other digital touchpoints where you interact with our services. It covers what data we collect, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your personal information.
2. Information We Collect
2.1 Information You Provide Directly
When you register for an account on ketua7, you provide personal information including:
- Identity Information: Full legal name (as it appears on your Indonesian National Identity Card / KTP or passport), date of birth, nationality, and gender.
- Contact Information: Email address, mobile phone number (with Indonesian country code +62), and residential address (street, city, province, postal code).
- Account Credentials: Username and password (passwords are encrypted and not accessible by our staff).
- Financial Information: Bank account details (account number, bank name, account holder name) and e-wallet information (account ID for GoPay, OVO, DANA, ShopeePay, LinkAja) for the purpose of processing deposits and withdrawals.
- Verification Documents: Copies of your Indonesian National Identity Card (KTP), proof of address (utility bill, bank statement), and selfie photograph with your identity document, submitted as part of our Know Your Customer (KYC) process.
- Communication Records: Content of your communications with our customer support team, including live chat transcripts, email correspondence, and any attachments or screenshots you provide.
2.2 Information Collected Automatically
When you use the ketua7 Platform, we automatically collect certain technical and usage information:
- Device Information: IP address, device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, time spent on each page, click patterns, navigation paths, referral sources (how you arrived at our site), search queries within the Platform, and session duration.
- Betting Activity: Records of all bets placed, including bet type (sports bet, casino game, togel lottery), stake amount, odds or game parameters, bet outcome (win, loss, void), and timestamps.
- Transaction History: Complete history of all deposits, withdrawals, bonus claims, and account balance changes, including payment method used, transaction amount, transaction date and time, and transaction status.
- Location Data: Approximate geographic location derived from your IP address to verify that you are accessing the Platform from within Indonesia and to comply with geo-restriction requirements.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, analyze traffic patterns, and improve user experience. You can control cookie settings through your browser, but disabling cookies may limit certain Platform features.
2.3 Information from Third Parties
In certain circumstances, we may receive information about you from third-party sources:
- Payment Processors: We receive transaction confirmation and payment status information from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (GoPay, OVO, DANA, ShopeePay, LinkAja) to verify deposits and process withdrawals.
- Identity Verification Services: We may use third-party KYC verification services to authenticate identity documents and check for fraud or identity theft.
- Game Providers: Our casino game and slot machine suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others) provide us with game session data, win/loss records, and RTP (Return to Player) statistics.
- Fraud Prevention Agencies: We may receive information from credit bureaus, anti-fraud databases, and law enforcement agencies to prevent money laundering, bonus abuse, and other fraudulent activities.
3. How We Use Your Information
ketua7 uses the personal information we collect for the following purposes:
3.1 Account Management and Service Delivery
- To create, maintain, and manage your ketua7 Account
- To authenticate your identity and verify your eligibility to use our services
- To process deposits, withdrawals, and other financial transactions
- To track your betting activity and maintain accurate account balances
- To apply bonus offers, promotions, and loyalty rewards
- To provide customer support and respond to your inquiries
3.2 Legal and Regulatory Compliance
- To verify that you are at least 21 years of age and a resident of Indonesia
- To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- To detect and prevent fraud, bonus abuse, collusion, and other prohibited activities
- To respond to legal requests from law enforcement, regulatory authorities, or courts
- To enforce our Terms and Conditions and protect the rights, property, and safety of ketua7, our Members, and the public
3.3 Platform Improvement and Personalization
- To analyze usage patterns and improve the functionality, design, and performance of the Platform
- To personalize your experience by recommending games, promotions, and content based on your preferences and activity
- To conduct market research, surveys, and user testing to understand Member needs and preferences
- To develop new features, products, and services
3.4 Marketing and Communications
- To send you promotional emails, SMS messages, push notifications, and in-app messages about bonuses, special offers, tournaments, and new game releases (you can opt out of marketing communications at any time)
- To notify you of important account updates, transaction confirmations, and security alerts
- To conduct customer satisfaction surveys and request feedback on our services
3.5 Security and Fraud Prevention
- To monitor for suspicious activity, unauthorized access, and security threats
- To implement and enforce self-exclusion and deposit limits as part of our Responsible Gaming program
- To detect and prevent duplicate accounts, identity theft, and payment fraud
4. Legal Basis for Processing (Indonesian Context)
Under Indonesian data protection law, ketua7 processes your personal information on the following legal bases:
- Contractual Necessity: Processing is necessary to perform the contract between you and ketua7 (as set out in our Terms and Conditions), including account registration, payment processing, and service delivery.
- Legal Obligation: Processing is required to comply with Indonesian gambling regulations, KYC/AML laws, tax reporting obligations, and responses to lawful requests from government authorities.
- Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, improving user experience, and marketing our services, provided these interests do not override your fundamental rights and freedoms.
- Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal data, such as marketing communications and non-essential cookies.
5. How We Share Your Information
ketua7 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients:
5.1 Service Providers and Business Partners
- Payment Processors: We share your financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (GoPay, OVO, DANA, ShopeePay, LinkAja) to process deposits and withdrawals.
- KYC Verification Services: We share identity documents with third-party identity verification providers to authenticate your identity and prevent fraud.
- Game Providers: Your betting activity and game session data are shared with our casino game and slot machine suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) to facilitate gameplay and settle bets.
- Cloud Hosting and IT Infrastructure: We use third-party cloud service providers to host our Platform, store data, and maintain IT infrastructure. These providers have strict data security obligations and only access your information to the extent necessary to provide their services.
- Customer Support Tools: We use third-party live chat and ticketing software to deliver customer support. Customer support agents employed by ketua7 or contracted support providers may access your account information and communication history to resolve your inquiries.
- Marketing and Analytics Platforms: We may share anonymized or aggregated data (not personally identifiable) with analytics providers to understand Platform usage and improve our marketing campaigns.
5.2 Legal and Regulatory Authorities
We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by Indonesian law or when we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation, court order, or subpoena
- Enforce our Terms and Conditions or investigate potential violations
- Protect the rights, property, or safety of ketua7, our Members, or the public
- Detect, prevent, or address fraud, security issues, or technical problems
- Cooperate with anti-money laundering investigations or other law enforcement activities
5.3 Business Transfers
In the event that ketua7 is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.
6. Data Security
ketua7 takes the security of your personal information very seriously. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction:
- Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Sockets Layer) encryption, the same technology used by banks and financial institutions.
- Secure Data Storage: Personal information and financial data are stored on secure servers located in data centers with physical security controls, including restricted access, surveillance cameras, and 24/7 monitoring.
- Password Protection: Your account password is encrypted using one-way hashing algorithms, meaning even our staff cannot view your plain-text password.
- Access Controls: We restrict access to personal information to employees, contractors, and service providers who need the information to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
- Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
- Incident Response: We have established procedures to detect, respond to, and recover from data breaches or security incidents. In the event of a breach affecting your personal information, we will notify you and relevant authorities as required by Indonesian law.
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
7. Data Retention
ketua7 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account Information: We retain your account profile, identity verification documents, and contact details for the duration of your account's active status and for seven (7) years after account closure, as required by Indonesian anti-money laundering regulations.
- Transaction Records: Deposit, withdrawal, and betting history are retained for ten (10) years from the date of the transaction, in compliance with Indonesian tax and financial reporting laws.
- Communication Records: Customer support chat transcripts and email correspondence are retained for three (3) years to resolve disputes and improve service quality.
- Marketing Consent: Records of your marketing preferences and opt-out requests are retained indefinitely to ensure we respect your communication preferences.
- Legal Claims: If your information is relevant to a legal claim, investigation, or regulatory inquiry, we may retain it until the matter is fully resolved, even if this exceeds the standard retention period.
After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.
8. Your Privacy Rights
Under Indonesian data protection law, you have the following rights regarding your personal information:
8.1 Right to Access
You have the right to request a copy of the personal information ketua7 holds about you. You can view and download much of this information directly from your account dashboard. For additional information, contact our customer support team.
8.2 Right to Rectification
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it. You can update your contact details, email address, and phone number directly in your account settings. For changes to your identity documents or bank account information, please contact customer support with supporting documentation.
8.3 Right to Erasure ("Right to be Forgotten")
You may request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent was the legal basis for processing). However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.
8.4 Right to Restrict Processing
You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing.
8.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
8.6 Right to Object
You have the right to object to our processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by adjusting your communication preferences in your account settings.
8.7 Right to Withdraw Consent
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.
8.8 How to Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond to your request within thirty (30) days, in accordance with Indonesian data protection law. We may require you to verify your identity before processing your request.
9. Cookies and Tracking Technologies
ketua7 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow us to recognize your browser, remember your preferences, and analyze usage patterns.
9.1 Types of Cookies We Use
- Essential Cookies: Required for the Platform to function properly, such as maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
- Performance Cookies: Collect anonymous information about how you use the Platform, such as which pages you visit most often. This helps us improve site performance and user experience.
- Functionality Cookies: Remember your preferences (language, currency, game favorites) to provide a personalized experience.
- Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns.
9.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain Platform features. For more information on how to manage cookies in popular browsers, visit the browser's help section or privacy settings.
10. International Data Transfers
ketua7 primarily operates within Indonesia and stores your personal information on servers located within Indonesian territory or in jurisdictions with adequate data protection standards. However, some of our service providers (such as cloud hosting companies and payment processors) may be located outside Indonesia. When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with Indonesian data protection law.
11. Children's Privacy
The ketua7 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe that a person under 21 has registered an account on ketua7, please contact us immediately at [email protected].
12. Third-Party Links
The ketua7 Platform may contain links to third-party websites, services, or content (such as game provider sites or payment processor portals). This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
ketua7 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the Platform. We will notify you of significant changes via email or prominent notice on the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:
- Email: [email protected]
- Subject Line: Privacy Policy Inquiry
- Live Chat: Available 24/7 on every page of the Platform
- Language Support: Indonesian and English
We are committed to resolving your privacy concerns promptly and professionally. We will respond to all inquiries within thirty (30) days, in accordance with Indonesian data protection law.